Policies

Customer Privacy
We are committed to preserving the trust of our visitors through our online business practices. thoroughbredadoption.com will never willfully sell, trade, rent, or otherwise transmit any personally identifiable information about customers to any third party. Personal information such as email addresses and the like, and any other information that is collected by thoroughbredadoption.com, will never be shared with anyone or any other group or organization. Any and all information collected will be treated with the utmost confidentiality. We respect your privacy at all times.

Customer Security
Protecting our customers' confidential information is a priority for us. When you place an order online with thoroughbredadoption.com, we collect your name, contact information, billing address and shipping addresses, credit card information, and email address, which are transferred using state-of-the-art "Secure Socket Layer" (SSL) technology.

This information is encrypted and is not accessible to anyone else online. Your credit card's security code is never stored in our database. We use this information to fulfill your order and to communicate with you about it. Your order is then processed internally. No one but our order processors will have access to your information. We do not sell, trade, or rent your personal information to others. By using our Web site, you consent to the collection and use of this information by us for processing and shipping purposes only.

Payment Methods
Our shopping cart system accepts payment using Visa, MasterCard, American Express, and Discover. If you prefer not to pay for your purchase by credit card, we also accept money orders and personal or corporate checks. With this method of payment, you must call in your order over the phone 518-226-0028. In addition, the check must clear with our bank before we can ship your order. All prices listed are in U.S. dollars. If items you order are out of stock or unavailable, we will notify you by phone and/or email, and your payment will not be processed.

Sales Tax
We are required to collect sales tax on all orders being shipped to customers in all states where our products are sold. This tax is calculated on the total of merchandise and any applicable shipping/handling charges.

Shipping and Handling Charges
Please be aware that our online checkout system calculates an estimate of shipping and handling charges for your purchase. Depending on the size of the order, distance to be shipped, and other factors, that estimated amount may be reduced or increased. We will contact you directly if there are additional shipping charges due. If the estimate is more than the total amount due for shipping, we will chargeback the difference to your credit card, or issue you a refund check.

Returns and Exchanges
If you need to return or exchange an item, please follow these instructions:
- Call 518-226-0028 to request a return authorization number.
- You will receive your return authorization number via email within 12 hours.
- Returns must be made within 7 days from the date of receipt.
- Make sure your name, address and return authorization number are stated clearly on the return address portion of the package.
- If you ship from a mailing center, they typically use their address, so be sure to request that your address be featured.
- Address the securely wrapped, prepaid, insured package to:

Thoroughbred Retirement Foundation
P.O. Box 3387
Saratoga Springs, NY 12866

You will be refunded for the entire cost of the product excluding all shipping costs. Return shipping is at your expense. You will be notified by email when we receive your return and the amount refunded. Please inspect all cartons upon receipt for Damaged/Defective Merchandise. Do not sign for cartons or products delivered damaged. Call 518-226-0028 immediately at to report a damaged item. thoroughbredadoption.com will replace an item damaged in shipping or an item received defective. Remember to contact us immediately you discover a damaged or defective product. We require that all shipping damages are reported at time of receipt and all defective products are reported within 14 days of receipt. No returns are accepted 21 days after receipt.

FAQs